City Snow holiday greeting card

CANADIAN SHIPPING RATES

We are pleased to offer free Canada Post Expedited Parcel shipping within Canada for orders of CAD 150 or more (before tax).

For orders under CAD 150, we offer a flat shipping rates.

1. Standard (C.P. Expedited): 4 to 9 business days, CAD 9.00
2. Express (CP Xpresspost): 1 to 3 business days, CAD 15.00

⚠ Note that drink items are excluded from these offers. Items considered drinks are any liquid items made for consumption.

Click here to read our full Shipping Policy

US SHIPPING RATES

We are pleased to offer free Canada Post Expedited U.S.A. shipping within the continental U.S.A. on orders of CAD 150 or more (before tax).

Estimated Delivery Time and Fees to the Continental U.S.A.

1. Standard: 5 to 9 business days, CAD 9.00

⚠ Note that drink items are excluded from these offers. Items considered drinks are any liquid items made for consumption.

⚠ Additional duties may apply upon arrival. The Lake is not responsible for these additional costs.

⚠ Certain jurisdictions do not allow us to ship B.E.D. products due to local laws. Please ensure your state or country permits the purchase and sale of adult products before placing your order. The Lake is not responsible for any seized or confiscated products due to prohibitive local laws.

Click here to read our full Shipping Policy

We are not currently offering international shipping outside Canada and the United States.

Our return/exchange policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, and in the same condition, you received. It must also be in the original packaging.

⚠ The following items are final sales and cannot be returned, exchanged or refunded:

• Gift cards and sale items.
• Oils,
• Underwear, Bodysuits and Swimwear
• B.E.D.s (Body Exploration Devices including vibrators, wands and any other intimate device or lubricant)

Due to the personal nature of these items, they are final sale and cannot be returned or exchanged. This policy is in place for sanitary reasons.

In the event that you think the product you received is defective (e.g., not charging, refusing to remain on or power up), kindly contact us through email at hello@itsthelake.com. We will be more than happy to help you troubleshoot the issue.